I have had several phones from Mobiles.co.uk and never had a problem before. However, I was not impressed this time. I was phoned on a Tuesday evening and got the phone I wanted at a good price. I was told it would be delivered on the Wednesday. It wasn't. I waited in all day and eventually got at e-mail at 4.15pm saying it was ready for despatch, so it was obvious it wouldn't be coming that day. However, at 6.00pm Mobiles.co.uk deactivated my sim card and EE said there was nothing they could do about it unless I could get to a shop (I live in the middle of the country), so I was without a phone until the new one was delivered at 2.00pm the next day. Also, although I had a tracking number, every time I tried to find out when the phone was coming on the DPD site, it said they couldn't trace the order so until it actually turned up I had no idea if it was coming. Surely the sim card on the existing phone should not be deactivated until the provider knows the new phone is about to be delivered? I am 60 and disabled, my husband was away, I have no landline so I was without any way of contacting anyone in an emergency for 20 hours.