A word of warning, If you are buying insurance with your new phone make sure that it has been processed. I bought a phone and then went on holiday thinking that it was insured. It wasn't until I returned that I realised that the insurance had not been debited from my bank account and that the phone was probably not insured. At this point (29 days after receiving the phone), I contacted Customer Services, who confirmed that the phone was not insured. I was then incorrectly told (and given an invalid telephone number) that I had to contact Carphone Warehouse to take out the insurance. After realising that this was wrong, I called the Mobiles.co.uk Customer Services again, who then spoke to the Sales Team. I was told that Sales would be able to sort out the issue but because they were busy they would call me back within 24 hours. Surprisingly they never called in the 24 hour period! I therefore had to call Sales myself. I explained the issue with the insurance and was told that they could see that I purchased the Insurance with the phone but that there had been a glitch in the system and would call me in 10 minutes when they had sorted it out; they never called back. I called Sales again to be told that they couldn't add the insurance as it was now over the 30 day period. I was kindly told I could get Third Party Insurance for the phone. I am just glad that in the mean time I haven't had an incident that would have required me claim against the insurance because then I would have been scuppered. When you take out insurance on a product you expect it to be processed. I completed done my part of the contract for the insurance, unfortunately Mobiles.co.uk are not capable of fulfilling their part. Overall Service: Rubbish