The website gave me the illusion I was getting an upgrade with EE through them. When I received the device I opened up the iPhone 6s and noticed that there was a new sim in the packet with a different number. I called mobiles.co.uk and asked what had happened. They said EE would be able to sort it out calling them on the new SIM card. Which I did. EE then said I had to go and get another sim for a pay as you go and get 2 seperate PAC codes and would have to pay the bill for the remaining month. EE then offered the same deal for me and suggested I sent back my newly acquired SIM card and phone. Which I surly started to do only to find out that now I'd used the SIM the phone was unable to be returned. This company is an absolute con and I shall not be using it again.