We bought a phone for my daughter for Christmas, filled in all delivery details putting MY mobile number as the contact number for the order. In a separate section it asks about the network and whether there is already a number associated with this provider, if so you *must* enter it, so I put my daughters existing number. All would have been great except confirmation and delivery texts started getting sent to my daughters phone, instead of the number I gave - and is still listed - as the order contact. It beggars belief that confirmation and delivery texts would be sent anywhere other than the contact number box on the order. Even logging into mobiles.co.uk the contact number listed on the account is my phone number. So I tried calling, but each time got stuck in a mire of never ending menus then on hold for so long I've had to give up. A 10p a minute 'customer support' line too, which in itself is obscene, but explains the myriad of menus you have to go through. Delivery: quick/efficient etc but so what? we have a ruined Xmas surprise.