DELIVERY - selected and paid for a specific date. This was very important because it was close to Xmas but the phone wasn't delivered on that date all and you took the selected delivery charge off, all without telling me. The result was that I was at work when they tried to deliver. I then phoned the delivery office and made arrangements to pick up that evening. I had to make a 25mile journey to the delivery office, to find on route the delivery driver had tried to redeliver and left with my neighbour. The later part is due to bad communication from your delivery firm but they also said that they DONT offer your company a selected delivery date/ time. So, why do you offer that on your website?! It's been a really stressful experience and I would have been better off buying it from a local store but I thought this option would be more efficient! To add to the poor customer journey, when I phoned your office to explain, your agent had a really bad attitude and was frankly rude - she couldn't see the problem because you hadn't taken the charge for a dedicated delivery. I WILL NEVER USE YOUR COMPANY AGAIN AND I WILL TELL EVERYONE WHAT AN AWFUL SERVICE ITS BEEN