after having my new phone for 7 days i decided that i was not really happy with the redemption pay back over so many months, and thought i would like to change the contract from the one i have to unlimited text unlimited call and 1 gb contract at the same price i am paying now with no redemption, the first person i spoke to said yes no problem set it all up for me and then said she would put me through to sales so i could send the one i had back and she was very helpful, the person i spoke to in sales said that because i used the phone i would not be able to do this so put me through to 02 i started to speak to her and then got cut off not heard anything since so i'm not happy with this but i am keeping it as it is as no one has rang me to see if i am happy with the out come of this yours sincerely j robinson