Although they have amazing offers on the newest handsets their computer system constantly went down and when I was trying to complete my phone order. The woman on the phone said there was a problem with the upfront payment of the Galaxy S8 handset. She then tried to take the payment 2x more for the same error to occur. In the end I said I will try again at a later time. Although the payment had failed from their side the money for the total of 3x payments was taken from my account and had been sent to Mobiles.co.uk. I enquired this with my bank to get my payment back and they said to speed things up you can give mobiles.co.uk your payment ref number to have payments rejected and placed back into my account. Mobiles said they are unable to cancel payments that have become "stuck" on their system. I then went back to my bank to explain and was told the payment would automatically get cancelled in 5 working days. This meant I had NO money for 5 days and this was Appalling as they had taken it all!!! After 5 days living off little to no money for food or anything, I was finally able to continue with my order one more time. This time around a male staff member told me that my order had all gone through and that my phone would be on the way. But it wasn't as simple as that he then rang me 5 minutes later to say he had clicked on a wrong button and they order had cancelled completely again it had taken my money out and had not placed the order at all. He apologises and I demanded to speak to the manager who was of little to no help in understanding my situation of not having much/any money when this happened before and just said the same thing as the staff member which was to try the payment again with out any apology or compensation or anything. I was furious with the way everything was handled and for this reason I would whole heartedly NOT RECCOMEND mobiles to anyone for this exact reason. You will be left out of pocket for 5 days without any phone arriving or any compensation or apology. I had a very bad experience and do not wish my experience with mobiles to anyone.