Good price, very poor communication, unprofessional. It was unclear that this company is really Carphone Warehouse before I committed to buy - if I had known that I wouldn't have gone any further as I have found their customer service to be horrendous in the past. The Mobiles.co.uk page did not clearly identify my phone as a 'refurbished' product, leading to unfair price comparison with others. Once I had completed the transaction, an email was sent to me which was clearly just a template without the important information in it (like which bills to send to claim the cashback). On accessing their website to find the info for myself & contact them about it, the site was unfinished with dead links. There was no working way to contact them regarding the problems (their 'contact us' button led nowhere) & they didn't even give their email address anywhere on the site. It is an unprofessional looking operation and exactly the level of poor customer service I have been led to expect from Carphone Warehouse. As it turns out the phone I received is in good condition & I will be sticking with it, but will not recommend Mobiles.co.uk to anyone I know.