The only thing good about this company is the deals. The website is very poorly laid out for ordering, you can't continue if you've chosen a different delivery address to your bank details address even though it gives the option. Could be easily confusing for someone with minimal experience. I waited on my expected delivery date and nothing came so I went onto the site to check and my order hadn't even been processed even though I'd had the order confirmation, they hadn't contacted me in any way to tell me there had been a problem with my order. When I rang up, after waiting ten minutes, the guy (tom I think) was pretty good tried to sort me out. He couldn't sort it right away (partly my fault) so I was promised a call back the next morning, this never came though so I ended up having to ring once again. I was at work so both times this cost 33p per minute from my mobile. This time the woman I got though to was at first ok, she said she was sorting it out. Then started the terms and conditions, at this point is had enough terms and conditions but when I explained that I had already gone through them the day before and online she was very persistent, once I started to complain about having to listen again she said she couldn't send the phone out without reading them and then hung up on me. At this point i had had enough of mobiles.co.uk so I sought a deal elsewhere, I bought a phone with no problems from mobilephonesdirect.com but would you believe it, that afternoon I get an email confirming the dispatch of my phone which I wasn't allowed because I haven't heard the terms and conditions so now I've got two phones coming, let's just say that I know which one is going to be returned.