All was fine with the product. It was the pricing that I found objectionable. I have to send back my invoices over a two year period to get a refund. After this time and only after I send the invoices back to you do I obtain the advertised price. Clearly this is not transparent pricing and it is clearly wrong on at least two counts: firstly it takes no account of the costs of postage and envelopes...at least £3 at the current postal charges, secondly it takes no account of the fact that you have my money for two years and I don't receive any interest payments for this. You might argue that this is small but this is not mentioned in the advertised price and if you have a million customers you are making money for old rope..... I call this the "ryanisation" of the market place. Please note that even Michael O'Leary has had to change his business model....perhaps you should do the same.