I purchased a new contract with o2 of a refurbished samsung galaxy s5. The handset works fine, although I have got no service but this is not mobiles.co.uk fault...the reason I have rating this site as poor is because I received the handset with no charger (although on the site states that all refurbished handset will come with charger and headphones and battery) I contacted live chat yesterday and I was told that today I will received a new charger for my phone...I have received a charger as I was promised but unfortunately it is not a charger for my galaxy s5!!!!!! trying to contact mobiles.co.uk via live chat (the only way....) and have not been successful after many many attempts.....so not a happy customer really