Great handset, quick delivery. Credit to Nokia and DPD. That's where it started to go wrong. 48 hours after delivery & still no connection I rang customer services. Want to contact them ? Be prepared to hold at least 10-15 minutes a time (often considerably longer) for someone to answer. Of course you won't be able to use your new phone - especially if you're still awaiting connection after 5 days. When they do answer don't expect customer services to offer any assistance. Best advice so far ? Wait until at least 72 hours then contact us again. And after 72 hours 'Why don't you take it to your local Carphone Warehouse'. Still not connected, phone being returned tomorrow. A Totally dissatisfied customer.