The delivery was quick, granted and I received the correct phone, which is something. I have yet to receive my headphones though. Tried speaking to an advisor on the so called live chat (at least 5x) about this matter which kept cutting me off! They asked me to fill out a survey asking 'if my problem was solved' to which I obviously said no and again explaining my problem... Again 5x with no reply. The only other method of contact is by calling on a number which will cost the earth and most probably be kept on hold for however long, all for a set of headphones! What a joke.