Overall a good service. I was struggling to get a contract phone as I am a member of the Armed Forces and have been out of the UK for nearly 6 years, most providers would not understand the break in UK addresses which was becoming very frustrating. Having made my application on your website I received an e-mail stating that the item I had ordered was out of stock and that I would receive an update in 7 days, not wanting to wait 7 days I phoned the number on the website and asked what the alternatives were. I was surprised to hear that my options were to wait for the phone I had ordered or agree to take an alternative, which turned out to be a better phone than the one I had ordered. This option should have been articulated in the e-mail I received, rather than just been given the option to wait for 7 days. Other than that, happy with the service. Thank you.