This was a simple process. I went onto the mobiles.co.uk not knowing what phone I wanted and was unsure what size contract. I went on the site and found the chat tool. It only took seconds to get a rep on the other end, no waiting in a phone queue listening to scabby music. I ended up chatting to a rep who asked me to put in some simple options of what I would prefer including budget and tariffs. Within 5 minutes we had found the right deal for me. He sent me a link to complete the purchase and waited for me to complete to ensure there were no hitches. Job done. The whole process took no more than 10 minutes. Cyberslob in Cumbria