My level of dissatisfaction is clearly expressed in the emails copied below. Communication re my purchase of an iPhone 5s has been poor. I was also very surprised to receive my first bill from O2 earlier today before I have received my phone from the company. Surely the billing date start should begin when the sim is activated and the phone is in my possession. It appears that I am currently paying for something that I don't have and an explanation is necessary. MY RESPONSE TO FIRST EMAIL FROM THE COMPANY: I was very surprised to receive your email below. My order for the iPhone 5s was placed in good faith and the paid-for voucher submitted to you for a planned delivery on Monday 27th October. I would like confirmation that this will or will not be fulfilled as promised during the order process. I am also perplexed by the comment "If your order is successful" and would like this to be explained in greater detail. My order was successful , it is your promise of order completion that has failed. If you are unable to process my order as promised it is additionally surprising to see that the offer from your company is still live on the Groupon website. I await your early response Janet Welsh MY RESPONSE TO THE SECOND EMAIL FROM THE COMPANY I think that this is a poor and vague response to my earlier email. Please process my order with urgency and priority and keep me fully informed about the order status. If you are unlikely to receive additional stock please let me know without further delay. Sent from my iPad On 23 Oct 2014, at 13:09, "Mobiles.co.uk" <websales@mobiles.co.uk> wrote: Dear Mrs Welsh Your Unique Order Reference Number is 77305862 Due to high demand this is out of stock so we are unable to send the order out to you. We are sorry for the delay and thank you for your patience. We will update you again within 7 days so there is no need to contact us. We apologise for any inconvenience this may have caused. Yours sincerely Mobiles.co.uk Sent from my iPad On 22 Oct 2014, at 20:06, "Mobiles.co.uk" <websales@mobiles.co.uk> wrote: Dear Mrs Welsh Your Unique Order Reference Number is 77305862 Thank you for your recent order. We have been unable to process your order today. We are working on this as a high priority and will contact you again to confirm if your order is successful together with full delivery tracking information, so there is no need to contact us. Were sorry for any inconvenience caused and thank you again for your co-operation and patience. Yours sincerely Mobiles.co.uk