I received very poor initial service. I originally placed my order via the website, ordering my phone on a Tuesday for delivery the following Friday. This never happened so I rang and spoke to an operator who assured me it would arrive on the Monday - this never happened. Eventually I spoke to a customer service representative named Aaron on the Monday and he sorted it so that I finally received my phone the next day - Tuesday. So, in summary, poor overall service but very good from Aaron. As for the overall price of my deal - very good! But should deliver when they say they will.