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Ross
The order was arranged to be delivered on Friday 7/11 as someone would be available. I was then told this was cancelled and would be Monday 10/11. Nobody would be available on this day (hence why I arranged Friday) so I arranged with Mobiles/DPD to collect from the depot between 6-7pm. Not ideal but it meant I could get my phone. I arrived at the depot and the parcel couldn't be found. After investigation it had been returned back to Dagenham and could deliver tomorrow. Again nobody is available for the delivery so I have scheduled to pick it up from the depot tomorrow night at the same time. Let's see if it is actually there this time. One of the poorest customer service experiences I have ever come across from 2 of the UKs largest companies.
10 years ago
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Mobiles.co.uk has a 4.7 average rating from 37,767 reviews