1. I was lied to by the sales person. When I said categorically I didn't want the new phone contract to start until my previous one finished I was told this wouldn't happen until I inserted the SIM card. A lie. As a result I am now having to pay for two months contracts as you send the phone out with a new number and it was live immediately. So bang goes any saving I may have made coming to you. 2. Although I am staying with O2 the sales person made no effort to explain that it was my responsibility to change numbers either. I am not particularly technically competent, which should have been obvious from my conversation, and no advice was given about the input I would need to make. 3. I asked the sales person if help was available to transfer all the contents of old phone to new phone. I assumed wrongly that you would provide this service. Wrong assumption. I was not told this would cost me money. A further reduction in any saving I might have made. 4. When I contacted CS team Simon (reasonably helpful) told me to take the phone to Carphone Warehouse. Fine. I told him I would go to Folkestone branch and was given address. However when I got to the branch they could only transfer pictures across, not emails, addresses and settings. They were helpful but said in East Kent only Canterbury or Maidstone could do this. Phoned customer service and was told that you would credit my account for the Carphone Warehouse charge. Thank you. However that then required a 28 mile round trip plus car park charge which I have had to pay. Additional cost incurred for moving to mobiles.co.uk 5. During my second call, when I was explaining about the inability of Folkestone shop to enable the transfer, your CS advisor tried (again) to tell me to take the phone to Thanet even though I had already informed him that Carphone W could only do the work in Canterbury. He should listen! 6. I have only just discovered today that, having changed my phone number myself using your website, recipients of text messages still appear to receive them from the number you issued on the new phone which is confusing. I found out from O2 that it must also be changed in the settings on the handset. Would it not make sense to advise customers on the same page on your website that this needed to be done? So, in summary, a poor service and one which leaves a bad taste as I am considerably out of pocket and have negated pretty much any savings made on the first year – never mind the time spent on the phone and travelling around the county. The irony was that I actually said to my wife before this nonsense began that with an advertised 4.4/5 star rating and a U switch award this should be a reasonable experience. How very wrong I was. Maybe if I’d been buying an Iphone 6 on a £40/month contract I may have been treated better – who knows?