Unfortunately, I found the service extremely poor. After placing my order I was given a date when my phone would be delivered. However when I then checked my emails I was informed firstly that my order was out of stock and then in a separate email that you were experiencing delays due to a heavy demand of orders. I then received a third email stating that my order could not be delivered to an alternative address I had given as it was a business address. This was infact incorrect. As requested I contacted the company via telephone and spoke to one of your advisors but I had to basically repeat the whole order process over the phone. The phone has arrived! I am delighted with it. However, sadly no earphones were with it. Why not? You clearly advertise that the only difference between your phones is the packaging. Mmmh....not quite true! If you would like to rectify this and improve your rating/review and make a customer happy it would be appreciate. Regards Gillian