Hmm.. overall the site was ok. Yesterday I apparently received my two black Sony Xperia M2s, and I say apparently as one turned out to be white; however this wasn't a massive problem, as the trail of circumstances that led up to me receiving the order made me beileve that nothing would be delivered at all! The multi award winning site's first stumble occured just a few days after placing my order online, as I was sent an email claming that they had suddenly run out of stock. Frustrated by the fact that I wasn't notified before the purchase was completed, I immediately grabbed the phone, started dialing, and then.... I couldn't finish this sentence, as upon realizing the call line was a scam where I'd been placed on hold for a full 11 miniutes, thus totalling the cost at more than a pound, I decided to hang up I then decided to take a different approach by contacting them via their Facebook page. This was moderately successful as I was given an alternative number to call which was free, and surprise surprise, the company that was soo busy before, had me on hold for little more than 30 seconds this time. One I got through, I was greeted by a very nice down to earth guy, who understood the problem, and gave a solution ( and i'll congratulate you on that score as you have the only customer services where the staff speak English ); we were told that the order would be processed again for the phones in a different colour this time, and that he would call me back the next day to confirm that it worked. Three days later... No call. Disappointed and deceived, I decided to call again, where I was greeted by another very helpful woman this time, who said the exact same thing, and told us that she would call back. Two days... No call. Frustrated, I called again, and little to my surprise I was met be another helpful genuine member of staff who told us the exact same thing, however, not willing to be tricked again, I asked to be kept on the line whilst she processed the order. Finally, it worked, we received an email claming that out order had been processed and was ready for delivering. Much to my dismay, this was followed by another email, claiming that there had been an error, so to correct the error, the system decided to remove one of the phones from the order. Oh no. I decided to call for the last time, clarifying my order completely, and making it clear that if I saw one more slip up, I was cancelling the order, and they would have to explain to my kids why Santa missed them out this year. Finally, my rant worked, as two days later my oddly coloured phones were at the doorstep. Just in time for Christmas! So overall, although the process was very frustrating, I got what I desired in the end; therefor I'm giving two starts, and the moral of the story: rant at the customer services and they might listen!