Terrible overall service. Phone arrived on time but was faulty, customer services refused to replace it and have since been ignoring or rejecting follow-up communications. Update: Funny enough after ignoring my emails for a few months they call me immediately after posting this review. Unfortunately no progress whatsoever and they just keep repeating the same message, blaming the manufacturer who can't do anything about it. Shame after being a happy customer for nearly a decade I now have to take them to court since nobody seems willing or able to provide me with a handset that works as advertised. But I guess how a company deals with things when they go wrong is exactly what separates the good from the bad... and I definitely won't be returning to these guys again!