It is now nearly 3 weeks that we`ve had to wait to use our new phones – this is totally unacceptable. We purchased them on November 28th - two contacts/ mobile phones – for my wife and myself, we were given the delivery date of the 1st December. We cancelled our old mobile phone contracts in readiness for using the new ones. After sending two complaint emails - sent through the customer portal of the website. One arrived on the 3rd December and the second on the 6th December. As per the instructions we inserted the “simms” and waited…… In the meantime, Vodafone contract letter arrived which stated 40gb less data than the contract we took out. We contacted Vodafone eventually got through to an operator who informed me that Mobiles.co.uk were adding the additional data and they should have told us; they had had numerous calls regarding this discrepancy already. On the 8th December we called Vodafone again to enquire why our mobile phones had not been activated. We were informed that both “simms” supplied with the phones were the incorrect and we needed to take the mobiles and “simms” and proof of our identities to the nearest shop which was open on a Sunday. We drove to Torquay the nearest open store and paid for several hours parking and visited the shop. The shop assistant stated that as the contract was with Carphone Warehouse, he was not willing to assist in anyway. We remonstrated about the advice we were given over the phone but without result, as far as he was on concerned it wasn’t his problem, so we should go elsewhere. By this time, we both were totally unimpressed with Mobiles.co.uk and Vodafone – the Customer Support – is bordering on useless and provides incorrect advice. We then visited the Carphone Warehouse shop, after explaining our situation, the shop assistance said that they could not help us as Mobiles.co.uk used the same facilities as Carphone Warehouse but not part of the same company. By this time, we were getting very annoyed, we were paying for a mobile phone contract and two mobiles which were absolutely useless to us. The Manager – Dan – became involved as he could see our distress, as both currently have flu virus so travelling did exacerbate our ability to deal with the situation. He also explained that Mobiles.co.uk were not affiliated with Carphone Warehouse but he would check the company business system to see what might be the issue. It appears that within the transactional data there were several transactions (“simms” being allocated then reversed and the same with the handsets) before the “simms” and phones were finally sent to us. It also, became apparent that the “simms” were never activated on the company system, so would never work! Dan made multiple calls and finally after a long call to Mobiles.co.uk customer services (1 hour in total) the issue was corrected but we were advised that the “simms” would take an additional 3-5 days to activate. This was on the 8TH December, we had made multiple calls to Vodafone, emails complaints to Mobiles.co.uk, taking the day out to solve our mobile phone issue in Torquay and paying for parking. We are far from impressed and still have no working phones. 14th December (6 days later), still no simms activated, called customer services @9:50am, spoke to Benela. She told me that the Simms will be activated within 24-48hrs – follow up on Monday 16th December. 16th December, still no simms activated, called customer services spoke to Retabile. Simms will be activated within 24-48hrs – I cast doubt on this and asked for another way to resolve this prolonged circle of incompetence. Agreed finally agreed to a simm swap, vouchers added on system, we must go to a Carphone Warehouse near us and they will activate the simms. We visited the Carphone Warehouse store at to our local town and asked for the simms (as per above instructions) and the staff indicate that they cannot access Mobiles.co.uk system to activate simms. They manage to get access by calling head office and then say that the £10 voucher for a simm will be incorrect and it will still take 3 to 5 days to activate. I`m ready to shoot myself !!!! Jamie, Assistant Manager, looks at the paperwork and thinks he knows what the problem is. There are several transactions before we received the phones and one was a reversal. He believed that the wrong simm was issued and the wrong simm activated each time. Another couple had been in with the same problem? He went with us to the shop and we were able to get our phones working. WOOHOO! Thank God the Manager at Carphone Warehouse was able to help us as without his ability to view the transactional history and discus the problem with Vodafone staff we would never have got to the bottom of the issue. We would still be in the cycle of calling mobile.co.uk online customer services. !!! I think the service we have experienced is shocking, we will never take a mobile phone contract out with Mobiles.co.uk again and would never recommend your company. Having no mobile phone, has impacted our letting business, not being able to contact our customers or suppliers, we have not been able to verify transactions for our bank, credit card or Paypal. It has cost us our valuable time, phone calls, fuel to travel to town and parking. All whilst both having flu virus. Recommend a friend – yes – recommend that they do not use Mobiles.co.uk! We are so looking forward to completing your customer satisfaction survey!