I was sent an email from billmonitor.com telling me how much I could save on my monthly contract with Orange by purchasing a new deal from yourselves. On ordering the phone with the new monthly plan I was under the impression that I would just be upgraded frommy existing Orange contract as you asked me for my current phone number. I received the phone after several weeks to find I had been given a new contract with a new phone number. I contacted the network provider, EE, for a PAC code and they told me they cannot issue a PAC code to switch numbers from one contract to another contract with the same network provider. I had weeks of hassle as I was told one thing and then another and finally had to purchase a new sim card from another network provider, activate it with a PAC code from EE, switch to the new provider and then after 24 hours get a PAC code from the new provider to switch back to EE. This has taken me about 1 month to get resolved and because of this I have ended up paying for 2 months extra on my original contract. It should be made clear that I was taking out a NEW contract with a NEW number. The assistant in the EE store says he sees this problem a lot.