Setting up the service was so easy and phone deal was great, however, getting a reply for your queries is another matter and if they do reply they avoid answering some questions so I have since submitted a single query with just the one question and after 2 weeks I am still waiting on a reply. If you have to send phone back within the first 15 days they require goods back before they will send out replacement, will not do a door step swap like most companies thus resulting in taking another 2 days of work for a fault that is not yours to begin with. If the qustion was would I buy from Mobile.co.uk again the answer would have to be no chance.