Would i use them again? Yes, definitely. Read on if you want ... However, I'm not surprised they get mixed reviews. The phone turned up in an unsealed box with a travel charger. Neither of which actually bothers me but will some people. I also knew i was buying an imported model spec (italian) rather than the inferior UK model. This was never stated. Again, didnt bother me as i knew what i was buying but it would some people from a warranty perspective. I'm purely price conscious though and it was about £360 less than O2 or CPW directly over 2 years, with a better phone spec and better O2 monthly plan. Their online chat option also seemed very useful and information provided proved accurate and money saving. Oh, you might want to ensure your credit rating is good (they check).