the phone was a gift to my wife so w can’t give you a review but so far having trouble trying for cashback.
Posted 1 month ago
Hi Kenneth,

We are sorry to hear you are having trouble with claiming your cashback. Cashback by redemption means we pay you back your discount in equal installments (not all in one go) at set points throughout your contract. You will need to know which months' bills you need to submit. You can find this information by logging into My Account, and viewing the 'My Cashback' section once you have purchased the deal.

There are two ways to submit a claim. The easiest way is to upload your bill online, through My Account. If you choose this option, please make sure it's uploaded in one of the following formats: JPG, BMP, PNG or PDF.

Alternatively, you can send your claims by recorded post to:
PO Box 377
SO30 2PY

Please retain the proof of postage for reference.

Regardless of whether you choose to submit online or by post, you'll need to submit each claim within 60 days of the bill date. Each claim needs to show specific information in order for the submission to be successful.

In order to make a successful cashback claim, your bill must show the following information:

Your name
Your home address
Your mobile phone number
Your current tariff
The date of the bill

If you are still having issues claiming your cashback, please email us directly at and we will look into this from there.


Posted 1 month ago is rated 4.69 based on 31,458 reviews

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