I ordered the mobile from yourselves , i should think that the paperwork was set up in the office. After about 4 days it was at sorting office and was lost. So you sent out another phone which arrived the next day. But i dont think the paperwork was set up in your office because when i went into the 02 shop the sim card did not work. I could not send the phone back to you because it was outside of the 14 days. So 02 sent me a sim card. So i am now in a postion that i am Paying £18.00 to yourselves but cannot operate the phone. No i am not happy. Because i am paying £18.00 to yourselves and £12.00 to 02. 2 contacts but one phone. I will when i am able will ask yourselves how much to get out of contract. marion eaton