The Sales team is good, very helpful and they know what they're doing. But the customer service is irrelevant and useless, on all platforms. The only reason I've given some stars is because of the sales team- they could give me information about my Carphone Warehouse order with-in seconds when the dedicated Carphone Warehouse customer service could do nothing in the hour I spent with them on the phone before hand. It doesn't matter which route you take to speak to the customer service (which is run by Carphone Warehouse), the only thing they can do for you is cancel your order. I had accidentally ordered the wrong model of phone and I searched their site for the right model with the same upfront cost and similar package but they couldn't perform a like for like exchange, they could only cancel it. But don't feel like you can relax there- it's been 11 days since I cancelled the order and sent the phone back to them and I haven't received a confirmation of the cancellation and I haven't received my refund. Really not happy! Because of the lack of customer service with all Carphone Warehouse companies I have decided to look else-where and to be honest I wont be using them for anything ever again.