From the moment I placed this order on the 31st March, to actually receiving it, I had nothing but trouble. I placed my order, and received the acknowledgement email within minutes, with a delivery date of the next day. BUT, I was supposed to also then receive a confirmation email by the end of the day, saying that the order had been processed. But no email by the following day. I phoned them to ask what was the problem, and the advisor said the was a 'problem' and she would sort it and phone me back when dealt with, but it would be later in the day. No return call! I phoned again the following day, explained to another advisor who said the system was trying to port my number (which I hadn't asked for it) and that's why the order hadn't continued. Have they never heard of contacting the customer to sort it out? So she sorted that out, but there was a problem taking the 1p check from my chosen card. So I gave another card, and that worked. BUT, after a few days, and then checking my bank account, yes you guessed it, there had been 2 x 1p from the first card, and 1 x 1p from the second card! I wonder how many times that happens in a year to add up. 10,000 would give them £100 for doing absolutely nothing. And no mobile company would be in business if they couldn't sell thousands every month. Too small an amount to ask them to refund, BUT it is the principle that the transaction had actually gone through in the first place and I had been told something different. Finally, because Mobiles.co.uk had failed to process my order correctly (or advise me of any problems, UNTIL I phoned to check), and instead of my mobile being despatched on 01 April (Wedn), because of the Good Fri and Easter Mon bank holidays, it couldn't be despatched until the Monday to arrive on Tuesday 07 April, which it did. Which is the ONLY thing they did correctly. BUT, Mobiles.co.uk had already told O2 that they had sent it out on the 01st April, and therefore when my first mobile bill was generated (on the 05th April), they actually charged me for part of my monthly contract from the 03rd April. And nothing I could say to Mobiles.co.uk could change that. They at first didn't understand what I was telling the advisor, huh? just told me it was O2's fault?? Or just plainly refused to deal with it. I was being charged by O2 for almost £4 for part of the month that I didn't have the mobile. Eventually O2 took pity and gave me it as a credit in my next bill. Absolutely a very poor experience from start to finish with Mobiles.co.uk. NOT recommended in any way.