Bought this contract online - First contract ever after years of pay as you go and wished I hadn't done it! All I do is text with the occasional local phone call - I topped up £10 per month. I am disabled and use my phone instead of a 'lifeline' - emergency call switch. I thought I was getting a like for like but wouldn't have to worry about topping up. I took out this phone contract about 6 weeks ago. My first bill was £23.50 argghhh! I looked into it more and realised I had taken out a 'redemption' contract where I have to email bills every so many months to get the extra £10 a month back! Why? Who thought up that rubbish? Just received another bill £36.69.. because I send texts with smiley faces!! For goodness sake! Completely unhappy, misleading sales, my own fault.... should have read the small print! But if a company is decent the small print would be in a large font! :-( Whoops that's another 40p