If I followed my parents advise on not having anything good to say then don't say anything at all then this review would be very short indeed.... On the whole my experience dealing with mobiles.co.uk was a complete disaster, or should I say series of disasters. Firstly I would highlight that in general the customer service offered by this company is very poor; getting through to someone is the first hurdle, if you raise a query on the website then it can take a couple of days for them to get back to you often with the incorrect response then you have to raise another query online and wait another couple of days. You can phone them but be prepared to wait for 20-30 minutes in a queue (at your expense of course). Secondly I would also say that they seem incapable of actually dealing with any vaguely complicated query then they won't be able to deal with it initially and will offer to ring you back. Out of perhaps 7 or 8 call backs I was told I would get only 1 was when they said it would be, some where hours later, some days and some not at all. Resolving issues seem to be a bit of problem as well, I had to resort to fixing the issue that they had created direct with the network out of exasperation at it just not getting fixed in a reasonable timescale (running into weeks not days). This of course cost me more money and a lot of time, but I just needed it fixing. They also caused my historic number to be cut off for a time, probably costing me more money and didn't seem in any hurry to get his resolved either despite it being their fault, again I had to resolve this. Now to what actually happened, I will try to be brief as this went on for weeks: * Ordered a handset which arrived quickly * Initiate transfer of my old number * Handset was damaged on arrival * Contacted online support to arrange an exchange * Waited about 48hrs for a response * Got a response saying I needed to pick a day for collection, no limits mentioned * Responded with the day I wanted * 24hrs later get a response saying this day wasn't possible * Phoned and organised a collection for the Monday (phone had been with me originally on Tuesday before) was told I could expect my replacement by Wednesday * Phone had not arrived on Wednesday so I phoned on Thursday to see what had happened * At this point I was told that it had been put through as a 'Return' rather than an 'Exchange' so they had initiated a cancellation of the contract without even speaking to me (seriously....). Rather unhelpfully I was told to wait a few days and hopefully the cancellation wouldn't go through, then to speak to someone again. * Contacted the provider and get them to add a note to my account asking them not to cancel * Low and behold a few days later my phone dies, contact customer services again to be told it not showing as cancelled to them and essentially I would have to wait till it did. * When it was showing as cancelled I was told that they would have to request a PAC code for my old number then essentially setup a new contract including of course getting credit checked etc again (great). So they said they would get the PAC code and get back to me. * I wait and wait, phoning to chase up intermittently but nothing happens * Eventually I loose patience and contact the provider directly only to be told that they can't issue a PAC code for a number on a closed account. * If my historic number hand't been ported over then I would have given up at this point but I really needed to retain that number. So the only cause of action was to activate the account again so I could get the PAC which then would be closed later. This should have been easy but was vastly complicated now because we were outside the 14 days since the initial purchase basically because mobiles.co.uk had been wasting my time. * I then phoned mobiles.co.uk back with this info, not because I particularly wanted to deal with them again but because I had been offered some compensation for being messed about. Low and behold they couldn't sort it there and then and would have to phone me back. * I waited a few days for this call back and then lost patience completely and went elsewhere, yes I lost money, no I didn't get any compensation and I went to a more expensive contract but at this point I couldn't face dealing with them anymore.