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Mica
I would've given a 5* review but I had a bad experience. Upon checkout of my basket I had another checkout window open with a similar deal except the one I wanted had a £55 upfront cost and the other had £100. During the entire checkout process it only stated that I was paying for the one phone. Then afterwards I got an email saying I'd paid for two and that I was charged £155. I called the company straight away and a woman said she'd sort the situation out for me. My phone was then delivered, which was very quick, and the next day I got a text saying another phone would be delivered to me tomorrow. So they hadn't bothered to cancel my order! I called them up again and they apologised and told me I would receive my own money in 7 working days. Horrendous. The good thing about mobiles.co.uk is their cheap deals and the quick and efficient delivery system. Other than that their customer service is awful. I spoke to three people; one didn't bother to fix my order, one was very rude and the other was patronising as hell. I live on a very tight budget and the £100 that went missing from my account made travelling to work an issue. Not impressed.
9 years ago
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Mobiles.co.uk has a 4.7 average rating from 37,730 reviews