My experience is like that of all recent 1 star reviews. I have physical evidence, photos and all emails to prove it. I noted a significant chg in personality( for the worst) in emails when I msg them about recent Feb 2023 order. 15 days before dispatched us to us order with no explanation. Multiple emails to them with concern of delay only to get vague non specific answers back from Daniel. Jan 26th placed US to US order, delivered Feb 13th and completely wrong order. Ordered 10 packets for $368. Got 1 packet of something I never ordered before. I guarantee the pos review by "Brad" coming after Bear's" neg review is bogus as "Bear's" and previous 1 star reviews are like mine. This speaks volumes people. You can just smell the stench of lies and desperation of them trying to convince you their great. I used them for 2 yrs, no problem, they were the best, No longer. How does it go: " what goes up must come down", yes this is the saying. (Just a little sarcasm folks, it's use is justified )