When using the international service, which generally takes between 2-3 weeks to arrive, I’ve never had a problem (I’ve made approx 15 orders) and have been generally quite satisfied. They even replaced my order for free once, no questions asked, when customs seized my shipment. HOWEVER, DO NOT use the domestic service; it’s 3x as expensive and takes just as long as international orders. When I complained I was told it took them 10 days to receive my payment (with every other order I placed the order processed in a couple hours). I don’t want to say it’s a scam, but the fact that there’s no customer service line to call, nor any live chat available makes it very suspect. Stick with the traditional international service and you’ll be fine.