I wanted to include this little tidbit from your shipping FAQ page: "Our shipping process is focused more on ease of your packages traveling through the postal systems, than overall speed. One well-sent package that does not need to be re-shipped will almost always arrive sooner than one that has swiftly moved through the postal system. If your order is ever stopped for more than 15 business days, we will send a free reshipment. This is not automatic, please contact us." My shipment has not moved for 17 days at all. You've ignored my replies and my two reviews on here by sending each review the same exact copy and paste answer. I have had no update showing you even sent it out. This is not OK. I've been taking snapshots of everything. Honor you promise. Order 363514M