Solely using MXL for my purchasing for rather a long time now. Very professional and takes their business very seriously. As a result they take your needs seriously. Rarely an issue arises but they instantly jump on top of to get a resolution and answer back to you. Let's face it: This business requires discretion, privacy and being on top of every step they take starting with online, orders, billing, processing , packaging, shipping and satisfaction of you receiving order and they are not the only business involved in your desired product. Banking and shipping business are as well so they are not in total control of your purchase. Think how much they are aware of this and steps they take to take so you receive order. This takes a certain business skill and savvy to put and keep it all together.