It has been 18 days since I ordered from Europe. I have yet to receive a tracking number and my order has not been updated at all. I don't even know what is going on. I have only received this generic reply from a Jasmin Jain: "Thank you for your request. We're investigating the issue and I will get back to you asap. No action is required on your part at this time and I apologize for the delay. I remain at your disposal for any questions you might have." I am very disappointed with this company. It is my first order with them and I will never order here again. They give you the feeling like they don't care about you once they have received your money. Please look for other vendors.