My package has been stuck in customs since October 6th, and this situation has dragged on far too long. Over a month ago, the support agent, Daniel, claimed my order had been reshipped, but he has repeatedly refused to provide a tracking code. This lack of transparency and accountability is infuriating. The company’s policy to reship or refund after two weeks is clearly not being upheld. I’ve tried to be patient, but the vague responses and refusal to offer proof of shipment make it feel like I’m being scammed. This used to be a trusted company, but after this experience, I can’t recommend them to anyone.