Like other customers below, I placed an order two months ago. It got stuck at customs, and after contacting customer service, they informed me they had resent the order. I never receive a tracking number. I've used this site many times before, even during the COVID period, and I've never had an issue. The response times were as advertised, and the customer service team were prompt in addressing any problems. Now, I feel they're the complete opposite, and judging by the other comments here, I'm not alone.
6 months ago
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