Not a great experience, unfortunately. The shipping and customer service experience has, and still is, not good. Order was shipped, was withheld at Customs. ModafinilXL specify this can occur and to wait two weeks before contacting. They additionally charge a surcharge in case this occurs and items needs to be reshipped. Waited over 2 weeks of package being stuck at one place (Customs) before contacting. Back and forth emails asking to wait longer (it was clearly not moving) until they conceded the item was not leaving Customs and finally reluctantly agreed to ship another one (even though I had paid their charge for the change this might occur and waited their own stipulated 2 weeks before contacting). Since then, the customer services agent advised another package has has been shipped and to expect a tracking number within 24-72hrs. It's been over 4 days, and no tracking number. So it's been 6 weeks, 1x charge for the actual product, 1x charge for shipping, 1x surcharge in case there is a shipping issue, 1x withheld order (and actual shipping issue), multiple emails back and forth with customer services before admitting the is an issue (after the 2 weeks), 1x promise of new order, 0x new tracking number, 0x product. Not compelled to recommend ModafinilXL to other customers currently, or purchase from them again, unless the experience changes for the better.