Thirteen days ago, I was informed that my package had shipped and that I would receive a tracking number. Since then, I have received no updates, despite sending multiple follow-up emails. I feel misled and deceived. On two additional occasions, I was told the package would ship within 24 hours, yet I still have not received a tracking number. As a loyal customer for seven years, I am deeply upset and disappointed by this experience. I have never encountered such unprofessional and unreliable business practices. This company was once dependable, but it is clear that something has changed, and I now find its practices deceptive. After seven years of loyalty, I am extremely frustrated and disheartened by the way I have been treated.