My product finally arrived after 20 days, despite placing a US-to-US order that, according to the company’s website, should have taken only 3–4 business days. As a long-time customer, I know that a 20–30 day wait is typical for overseas orders, which are also almost three times cheaper than US-to-US shipping. What truly frustrated me was receiving a message just two days after placing my order stating that my package had shipped, yet I did not receive a tracking number until 13 days later. All the company needed to do was be transparent and explain if there were unforeseen circumstances. Instead, I received no response until I began posting negative reviews. That said, I want to be fair in my assessment. This company has always delivered a quality product, and I have been ordering from them for seven years. They also provided me with a $150 credit toward my next order. Additionally, when I’ve ordered from overseas in the past and a package was confiscated, they have always sent a replacement without issue. Perhaps the delays with my last two US-to-US orders were due to supply chain issues, but clearer communication would have made a big difference. Overall, after seven years of experience, I still consider them a reputable company that stands behind their products.