Terry & Liam delivered our furniture on time they contacted me to say they were on their way and were polite and efficient. However the goods that had been sent were confusing. We had ordered a Salone gas coffee table. Along with the table Moda sent a chrome plate but no explanation why. Upon opening the table to assemble it was clear that the gas controls would not fit in the table. I contacted the show room and the girls were unable to help me I had to email photos to customer support. They replied sending me a link to a video that was apparently going to show me how to dismantle the gas pipes and buttons and re attach them to the plate that had been sent along with the order with no instructions. Unfortunately the video they attached did not show how this could be done. I was lucky my son who is an engineer was able to swap the plate over for me. I think it is totally unacceptable expecting customers to swap gas plates over. This is obviously why they try to charge an extra £99 very poor and feel totally let down. This was my second delivery the first time they forgot the cover. Might of well if not bothered anyway £169 for a sheet that blows in the wind won’t fix down as the toggles font pull tight enough and fills with water. Will be returning for a refund as totally unfit for purpose. However the Sloane sofa and fire pit table now installed are beautiful probably not £5000 worth if beautiful but I am please with the end result.