J Melmoth-bennett
Placed an order that promised 6-8 days delivery, we took great care in picking the table and chairs that had 6-8 days delivery because it was needed in that time. Many other sets were a longer delivery time, we steered round those because we wanted quick delivery. 4 days after their email order confirmation and full payment of £2,300 taken from our credit card, I decided to just call to see when delivery arriving. I was put in a queue and was 36 in this queue which took absolutely ages to get through, probably with other very upset customers, the poor girl on the phone sounded like she was trained in just keeping calm and repeating the same old answers to try keep order on the hook. I was told by Lena that unfortunately our items were now out of stock and it would be 6-8 weeks before delivery, after the summer !!! she tried to offer other not acceptable colours and a £150 off for inconvenience but both were just not acceptable to us. I believe it is this companies policy to take full payment with out having stock in and they never were able to deliver in 6-8 days therefore I would recommend everyone to go else where, they are a very disappointing company, the full refund will take 7 days to come through......what an absolute waste of time :(
3 years ago
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Moda Furnishings UK has a 4.8 average rating from 4,335 reviews

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