BEFORE YOU BUY FROM THIS COMPANY PLEASE READ MY REVIEW. I was delighted to win 2k towards garden furniture via Instagram. We decided on the set we wanted and put £1850 towards it. DeliverY was a few weeks but it was as advised. Set was stunning but table was cracked on the corner. Informed them and they said that they would replace. Great! Now after 3 weeks of the lovely summer Weather the cushions are faded. Now not just a bit I mean they have completely bleached. ( I wish I could attach photos) Again sent photos and evidence and was advised that a new set would be ordered. Given an 8-10 week delivery. Since they were due on the 9th July I have phoned and emails and been mostly ignored. Did get one email stating they were ready for immediate dispatch on 23rd July! It’s 20th August, summer almost over and still no covers. Whilst waiting for new table top......day by day more large cracks and surface cracks developed all over the table. New table delivered. GUESS WHAT.....cracks started on this one too. Been in touch......emailed and called several times.....IGNORED....AGAIN. This set isn’t 5 months old and so far has been a nightmare. I find it very hard to believe that so many reviews are left by people praising the delivery team by their first names....I don’t think I have ever asked the names of delivery drivers....especially as it’s contactless due to covid. Also look at their Instagram and FB, any negative comments or questions regains peoples orders are very quickly hidden or removed. So you see a post with 15 comments but can only see 2 visable. Also if I had left a review based on the furniture the day I got it I would have left amazing reviews...like lots of people have.... Now I have been more than patient and understanding but poor customer service and ignoring emails and not answering phones is unacceptable. This furniture is substandard, faulty and all from a company that isn’t accessible to any help. I have never left a negative review but I hope this helps possible customers avoid parting with thousands of pounds for basically a nightmare of damaged faulty goods and shocking customer service. Gutted
5 months ago
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Moda Furnishings UK has a 2.91 average rating from 121 reviews

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