C Michael
Bought a furniture set for over £4k in April 2020. All of the cushions were sub standard from day one because they were from different batches and not coated in a ultra violet protective treatment and as such they have all turned different colours and are now all ruined. This was reported to the company on the 11th May 2020 and they admitted a problem and offered to replace them all. The replacement has never happened. They have not answered any of my emails since the 2nd June 2020 and since they I have been unable to get through to them on the telephone despite spending (collectively) hours on hold. If you ring they order line and mention that you want an update on something then they just hang up on you. This has happened to me four times today and reading other reviews on here it would seem to be common practice at Moda. I have never come across a company as bad as Moda both in terms of organisation and morally and would strongly advise others to spend their money elsewhere.
4 months ago
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Moda Furnishings UK has a 2.91 average rating from 121 reviews

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