A
The furniture is lovely and if you’re happy to wait four months for it to arrive, then great. But having ordered and paid in full in May for it to finally arrive in September, it hardly felt worth the purchase. It’ll probably get used only a few times, if we’re lucky, before the weather turns and it goes away for the winter. The customer service experience from Moda was fairly poor in my opinion. Had to chase by email every time for an update and after waiting for several weeks for a response each time, were met with similar answers - unexpected delays, not arrived in the U.K. yet, empty apologies really. Moda did offer a compensatory freebie - a cover to protect the furniture when not being used. Which, surprise surprise, we are still waiting for as it didn’t arrive with the furniture. Having sent two emails to chase for this as it’s been almost a month since the furniture arrived, there has been no reply as of yet! The quality of the furniture itself is great and we love the product, but Moda have really let themselves down. Would seriously consider not using again in the future and if anyone asks for a recommendation... would advise to steer clear unless happy with long delays and half hearted apologies. Sorry.
3 months ago
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Moda Furnishings UK has a 2.35 average rating from 94 reviews

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Alice, Customer Support

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