Absolutely terrible service and quality. First we were forced to choose a model different to what we wanted due to long delivery times. We settled with a model with a 5-7 week delivery. After 9 weeks and hearing nothing, I called the support team to find out that the delivery time was actually up to 12 weeks- the same as the model we wanted but was advertised as 5-7. I had numerous customer support emails and calls ignored/ not actioned and not replied to. FINALLY our furniture arrived but it arrived damaged. Our ignition switch was broken and the Moda delivery guy had advised that he had let HQ know and that we would have someone deliver and fit a new part. After hearing nothing, I called the customer service team who then sent us out the wrong part. When I followed up (again) it then took 2-3 weeks to have a new part organised for delivery. Delivery day came, I had a call the day before and a text message with a delivery time. I changed my plans, waited and nothing. We weren't given a call/ text or email to say they were no longer coming. So I then chased (AGAIN)- to be told 'oh sorry- the driver should've called you as the part wasn't on the van'. GREAT. I am now waiting ANOTHER week to see if it turns up this time around, as they can't seem to correct the awful service and product we have paid a significant amount for. When buying a premium product at a premium price I expect as a minimum a product that works and customer service to match. This whole now coming up to 4/5 month pain is definitely not worth it and STILL not resolved.
3 months ago
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Moda Furnishings UK has a 2.35 average rating from 94 reviews

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Alice, Customer Support

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