Elaina Dixon
I had been excited to try out a new company with modest fashion but I was seriously disappointed with the quality of the items I had received (including the smell of cigarette smoke in all of my items!) and the experience I had with trying to return my items. When I first opened my package, I immediately could see the low quality of the fabric and stitching — however, I did know that it was cheap prices and could have been a possibility. What was unpleasantly surprising was the smell of cigarette smoke in each article of clothing. Due to this (and especially because that smell is hard to get out), I wanted to return my items. I used their Easy Return Center and had multiple pages with errors. Then, I could not access my return form or shipping label. I tried reaching out to customer service on Whatsapp without luck and only received auto-generated responses that claimed there was no return shipping info for the order number that I gave. I tried to call their customer service number but was never able to reach them. Now I am stuck with items I do not want, can't return them, and can't get a refund. I definitely will not be shopping with them again and will be telling my friends to avoid their company.
2 years ago
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Modanisa has a 1.6 average rating from 312 reviews

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